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Payment methods

You can pay your order in multiple secure ways.

  • Google Pay (you are required to have a Google Pay account)
  • Apple Pay (you are required to have an Apple Pay account)
  • Shopify Pay (you are required to have a Shopify Pay account)
  • All major credit and debit cards (Amex, Visa, Mastercard)

Shipping

Standard shipping is always free with Sind Beauty, no matter where you live! 

Shipping is safe and fast with our shipping partner Deutsche Post. All orders are processed by us on weekdays within 48 hours and  handed over to Deutsche Post as soon as possible after receipt of payment. Deutsche Post then delivers the packages usually within 1-2 business days in Germany, 5-7 business days in the European Union and 10 working days in rest of world.

Due to  Covid-19, currently there are severe disruptions in delivery services outside of Germany, with delivery in other parts of the European Union taking up to 4 weeks and rest of world up to 6 weeks . 

Two tiers of shipping services are offered:

  • Basic: always free wherever you live, untracked
  • Standard tracked: available for a small fee starting at 1.90 euros/USD depending on where you live, tracked

Please select your preferred shipping option at checkout. 

For deliveries outside the European Union, the prices paid exclude VAT. Additional country-specific import and customs duties, customs clearance fees, and import sales taxes may apply. The fees depend on the destination country. Please inquire about these fees at your local customs office. You will have to bear the costs of these fees.


Returns

You can return the goods you received within a month without stating a reason for the return. The returns period begins a month from the day on which you took possession of the goods.

Please contact us informing us of your return via email at hello@sindbeauty.com and we will tell you where to ship it back.

If you change your mind and withdraw from your purchase contract, we shall reimburse you for all payments received from you without undue delay and at the latest, within thirty days from the date on which we received notice of your cancellation of this contract. For this repayment, we will use the same form of payment that you used in the original transaction unless otherwise agreed upon by you. You will not be charged any additional fees for the refund. We may refuse repayment until we have received the original goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.

Please return the goods no later than fourteen days from the date on which you informed us of the cancellation of this contract.